Virtual Visit Policy
For the safety of yourself and those around you, we ask that you do not join the visit while driving. You may be asked to reschedule your appointment to a more convenient time.
Out of State Policy
Preparation, process and what to expect
Cancellation / No Show / Late Policy
We ask that patients let us know if they’re not planning to attend their scheduled visits so we can open up time for other patients who need to be seen.
We request at least 48 hours cancellation notice or we may assess a $50 fee.
Here at Metropolis, we will do everything we can to accommodate appointment changes and cancellations as required. While we do have systems in place to send confirmation calls/texts/emails for all appointments, it is still your responsibility to remember your appointment.
We value your time and appreciate you for viewing and supporting our policy, which ultimately preserves the quality service we hope to deliver.
Aesthetician Arrival / Cancellation Policy
To make sure you get the most from your visit, here are the best practices and notes for booking esthetician services:
Please try to arrive on-time or a few minutes early.
Unlike a regular medical visit, where there is some presumed wait time, the timing for aesthetician services is much more precise. With your schedule in mind, our providers work very hard to begin and end their treatments on time. Once you book a specific service, the start and end times of that service are set. If you are running late, know that it may cut into your treatment time. We will accommodate you as much as is reasonably possible, but please know you are responsible for the reserved time in full.
The basic charges for a 30-minute extraction session, or $95, which will automatically be charged to your card on file (required) for same-day cancellations and no shows for all aesthetician services. If you find that you must reschedule, you may request to cancel via our text/email reminder system up to 48 hours in advance or simply call the office.
Cancellations less than two full business days prior to the appointment (i.e. Monday for a Wednesday appointment) are subject to our standard cancellation fee. Cancellations made one day ahead will incur a fee of $45.
Card on file
It is our office financial policy to keep a credit card on file for all patients. We will keep your card on file for any refunds, co-payments, office visits, and outstanding patient balances once your insurance processes your claim.
Appointment Policy
To run efficiently on time and to be thorough with your consultation, we have implemented our appointment policy.
Your appointment will address one of the following:
-3 Chief Complaints,
-A Full Body Skin Exam
Why do I need a consultation before booking a procedure?
To provide the best care for our patients, a thorough evaluation is required for all new patients in order to determine the best treatment plan for your skin condition.
Why follow ups are needed
We recommend that our patients come back for their follow ups to ensure that their medications are well tolerated, treatments are effective and that our patients continue to see improvement of their condition.
Minor Policy
Minors under the age of 18 years old must be accompanied by a legal guardian.
If a legal guardian cannot be present during the visit, a consent form authorizing medical care to the minor patient must be signed prior to the visit.
HIPPA Policy
We are required by the Health Insurance Portability & Accountability Act of 1996 (HIPAA) to provide confidentiality for all medical/mental health records and other individually identifiable health information in our possession. This Notice is to inform you of the uses and disclosures of confidential information that may be made by Metropolis Dermatology, and of your individual rights and Metropolis Dermatology’s legal duties with respect to confidential information.
Ways in which we may use and disclose your protected Health information:
We may use and disclose at my discretion your medical records for each of the following purposes only treatment, payment, and health care operations.
-Treatment means providing, coordinating or managing mental health care and related services.
-Payment means activities such as obtaining payment for the mental health care services I provide for you from your insurance or another third party payer.
-Health care operations include the business aspects of running a practice.
We may contact you to provide appointment reminders or other services that may be of interest to you. We will disclose your protected health information to any person you identify that is involved in payment for your care.